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Accessibility standards – catering for every user in web design

By Matt Morrison
October 18, 2011
Web Design
Accessibility in web design is simply about making sure your site is usable for people of all abilities and disabilities.

The Web Content Accessibility Guidelines 2.0 was put together by the World Wide Web Consortium to provide a framework for web designers on what is good accessibility. The first edition was released in 1999 and then the 2.0 revised version in 2008. The guidelines are divided up into three priority levels, stating what web designers must do, should do and may do, depending on the level of accessibility they wish their site to be rated at.

If your website requires a Triple A rating, the highest possible level (e.g. you are a Government body or have a particular set of users who need targeting) then you’ll probably be well versed in the basics of accessibility.

But for the everyday web designer this blog is going to be refresher on what you should be making sure you have in your design to cater for all users, regardless of abilities and disabilities. At the end of the day, most organisations want to reach as many users as possible without dramatically affecting their budget. And that’s what this is. 

Who are we talking about
Disabled users currently make up around 10% to 20% of the population in most countries – in Australia its closer to 20%1. If you add to that the ageing population it makes a significant percentage of your users who are going to find bad markups, flashing, low contrast, and hard to use sites a turn off.

As a small example, check out this website and let me know if you’re feeling likely to stay on there very long.

 
Bad design aside, the marquee background element on this site hurts. Literally.

Disabled users often make people think of blind or low visions users. The group is much broader. People with low cognitive functions struggle with the use of a mouse and need to use keyboards to navigate or will use assistance devices. The hearing impaired need close captions or transcripts of some multi media. Second language users need translation tools and some conditions can result in fits from flashing images. This is just to name a few.

Aside from those in the population who have a disability, there are also those with low literacy users, second language users, and low bandwidth users. When you consider how the numbers start stacking up, how can you afford not to consider accessibility?

Why it’s important to your designWhen accessibility standards are followed, general usability is improved. Advantages include:
  • Better use on mobile devices.
  • Clean code with a CSS based layout is vital for screen-reading browsers, but is also better for SEO.
  • Good colour and contrast use usually makes for a better first impression when users land on your site.
  • If your site is difficult to navigate you’ll lose business.

And… As well as how smart in general it is to make sure your site has maximum usability for everyone, in Australia the Commonwealth Disability Discrimination Act 1992 is in place to make sure that there is non discriminatory access to goods and services. Although not normally enforced, the potential for legal action is real. In 2000 Bruce Maguire took legal action against the Sydney Organising Committee for the Olympic Games (Maguire vs. SOCOG, 2000) and won, stating the site wasn’t accessible for a blind person. The Human Rights and Equal Opportunity Commission agreed and fined the SOCOG $20,000.

Your checklist
Aaron Cannon, a blind web developer and accessibility consultant, has shared a great web accessibility checklist that every designer and developer will find handy. I can’t recommend enough reading it in full and downloading the printable version, he covers2:

Markup: Separate structure from presentation, use proper mark up for that structure, html headings, title tags, ‘skip to content’ links and tab order.

Visual appearance and content: Ensure your page is usable without images, keyboard users, colour-blind and low vision users, flashing images.

Images and multimedia: Alt attributes, transcripts, captions, videos, CAPTCHAs.

Forms: Using the correct tags, input errors, inline help links.

Check itWeb accessibility audits are becoming more frequent. The easiest way for you to monitor your site is downloading some of the free tools available and giving them a go.

Free tools:


Markup validation service: Allows you to validate URL’s and documents, as well as making suggestions on how to fix the error.
 



Web anywhere: is a browser base web application that allows you to see how your site would be read aloud by assistive technologies. (This will make you appreciate how much a ‘skip to content’ button is needed)

Firefox accessibility extension: Allows you to look at every aspect of your page and gauge its accessibility. It also has a html validator and link checker.

Contrast analyser for Windows and Mac: a good tool for checking foreground and background colour combinations to determine if they provide good colour visibility. It also contains functionality to create simulations of certain visual conditions such as colour blindness. Vischeck is another popular tool for the same thing.

The Web Accessibility initiative also has a complete and very comprehensive list of evaluation tools.

Last thoughtsAs web designers we can get overwhelmed in the sheer scope of accessibility. Different groups need widely different attributes to ensure it is accessible for them. However, if you can get a greater understanding on what accessibility is, and essentially start with a good code base, you’re already well on your way.

At minimum, keep accessibility in mind and use some of the free tools available to test for the most common errors. These actions alone will increase usability.

And increasing usability is something we’re always striving for in web design.

Like it? Follow Mintleaf Studio on Facebook and Twitter.

References
1. Disabled people worldwide, Employers forum on disability
2. The accessibility checklist I vowed I’d never write, NorthTemple

Further reading:


  
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Luke started his career as a Technical Systems Engineer at NCSi, and after helping design a major upgrade to a global data collection platform he moved onto to a major Account Management role. After 8 years at NCSi Luke moved on to become the Managing Director of Datatime Services where he continued for 7 years. Luke has now recently joined Mintleaf as the Managing Director. Luke is passionate about the web industry- particularly systems Integration, eCommerce, eLearning and Corporate and Government Web Design.

Matt Morrison is Creative Director at Mintleaf.

In a past life he acquired a Science Degree (honours) from Sydney University but has worked in web design/development here in Melbourne for the past 11 years, 9 of those at Mintleaf. His current focus is on online marketing, information architecture and business development.

The purpose of this blog is to provide insight into how Mintleaf approaches web projects and offer pointers on how to achieve online success.
Aimee Sanderson is a Web Producer at Mintleaf.

Matty Collins is a front-end web developer at Minleaf.

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